Return policy for goods purchased in Honeyfly Lingerie online boutique

1. The Purchaser has the right to return the order within 14 days of receiving the goods.

1.1 Goods supplied in a set must be returned also in a set.

1.2 The return is accepted only without traces of use, with preserved original packaging with all brand labels, stickers. Traces of use can be determined by the following signs (including, but not limited to: stains from deodorant, lipstick, foundation, compact powder, other cosmetics, sunscreen, perfume odour, etc.). Upon receipt of the goods by the Seller, the Seller has the right to conduct an examination of the compliance of the Goods with the mandatory conditions of return, including sending the goods to an independent expert examination. Otherwise, the product shall be returned to the Purchaser with a copy of the Seller's Inspection Report or the Expert Examination Report.

1.3. Gift certificates are not subject to return.

1.4. In case of return of Goods of proper quality, the Purchaser shall be refunded the cost of the Goods. The Purchaser shall not be compensated for the cost of delivery of the Goods and return shipping costs.

2. Procedure for returning the Goods.

2.1 The return of Goods of proper quality shall be carried out by the Purchaser at the Purchaser’s expense. In case of return please contact the boutique by email: info@honeyflylingerie.com.

2.2 In order to exchange the goods for another size, colour or model, it is necessary to make a return of the goods and place a new order.

2.3 Return of goods of improper quality. The goods of improper quality means the Goods that have significant defects and the quality of which does not allow its further use. The received Goods must correspond to the description on the website. Difference of design or decoration elements from the description stated on the website is not a sign of improper quality.

2.4 Confirmation of the fact of payment with the provision of supporting documents is a mandatory condition for the refund.

2.5 The refund for the returned goods is transferred to the current account from which the goods were paid within 14 days from the receipt of the product.