Introduction

Welcome to Honeyfly Lingerie. We respect your privacy and are committed to protecting your personal data. This policy outlines our practices regarding data collection, use, and protection.

Chief Data Processor

The chief processor of personal data is Honeyfly OÜ, with the registry code 16844444, and email info@honeyflylingerie.com.

Data Collection

We collect the following personal data:

• Name, telephone number, and e-mail address
• Delivery address of goods
• Bank account number
• Cost of goods and services and related payment data (purchase history)
• Customer support interactions

Purpose of Data Processing

Your personal data is used for:

• Managing customer orders and delivering goods
• Compiling an overview of purchased goods and services
• Analyzing customer preferences
• Processing refunds
• Resolving issues related to goods and service delivery

Legal Basis for Processing

Personal data is processed to fulfill contracts with our customers and comply with legal obligations, including accounting and consumer dispute resolution.

Recipients of Personal Data

We may share your personal information with:

• Transport service providers for delivery purposes
• IT service providers for online store functionality and data hosting

Data Security and Access

Your data is stored on secure servers located within the European Union. We implement robust physical, organizational, and IT security measures to protect your data from unauthorized access, alteration, or destruction. Access to personal data is restricted to employees who need it to provide services and resolve technical issues.

Access and Correction of Personal Data

You can access and correct your personal data through your user profile on our website. If a purchase is made without a user account, personal data can be accessed via customer support.

Withdrawal of Consent

You may withdraw consent for data processing at any time by contacting us at info@honeyflylingerie.com.

Data Retention and Deletion

We retain personal data as long as necessary for the purposes stated above. Data will be deleted upon closing your account, except when needed for accounting or dispute resolution. Data related to purchases made without an account will be stored for three years.

Direct Marketing Communications

We use your email and phone number for direct marketing only with your consent. You can opt-out at any time by contacting customer support or selecting the opt-out option in our communications.

Dispute Resolution

Disputes related to personal data processing are resolved through customer support at info@honeyflylingerie.com. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

Changes to Our Privacy Policy

We may update this policy from time to time. We encourage you to review it periodically for any changes.

Contact Us

For any questions regarding this policy or your personal data, please contact us at info@honeyflylingerie.com.

By using our website, you consent to this privacy policy.

Last Updated: 04.12.2023